Terms & Conditions

1. Detailed description of goods and/or services
Umami Snacks is a business in the food industry that provide snack platters, frozen snacks and other home made snacks.
2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 1 working day and delivery confirmed by courier service by way of waybill number.
3. Export restriction
The offering on this website is currently available to South African clients only.
4. Return and Refunds policy
The provision of goods and services by Umami Snacks is subject to availability. In the event that Umami Snacks does not have stock of certain item available a two week waiting period may apply. In cases of complete unavailability, Umami Snacks will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.
5. Customer Privacy policy
Umami Snacks shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569 .
6. Payment options accepted
Payment may be made via Visa and MasterCard.
7. Card acquiring and security
Card transactions will be acquired for Umami Snacks via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users
may go to www.paygate.co.za to view their security certificate and security policy.
8. Customer details separate from card details
Customer details will be stored by Umami Snacks separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
9 Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
10 Responsibility
Umami Snacks takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
11 Country of domicile
This website is governed by the laws of South Africa and Umami Snacks chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature .
12 Variation
Umami Snacks may, in its sole discretion, change this agreement or any part thereof at any time without notice.
13 Company information
This website is run by close corporation based in South Africa trading as Umami Snacks and with registration number K2020212187 and Member Rosina Fakier.
14 Umami Snacks contact details
Email: orders@umamisnacks.co.za Telephone: +27 82 655 8885
15. Warranties/Guarantees
Umami Snacks does not warrant to the Customer that the goods are fit for the purpose sold and/or are free from any defects whether latent or patent. Wherever possible, Umami Snacks will endeavour to pass on the benefit of any manufacturer’s guarantee but apart therefrom there shall be no liability whatsoever attaching to the Company in respect of goods sold to the Customer. Under no circumstances shall Umami Snacks be liable for any consequential loss whatsoever.
15.2 Return of goods
Umami Snacks shall under no circumstances be obliged to accept the return of any goods from the Customer for any reason whatsoever. Should any goods be returned, this will be at the sole and entire discretion of the Company and a handling charge equal to 10% of the invoice price shall be payable by the Customer to the Company in respect thereof.